Q. Where are you based?
A. We're happily based in Massachusetts - the state known for its significant Colonial history.
Q. How does shipping work?
A. Selsabeel partners with global vendors in order to provide you the best prices and the products suited for your Islamic sense. This means that your order is shipped from global areas such as Pakistan, India, China, Malaysia, Indonesia etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
Q. The tracking number for my order stopped updating, what happened?
A. If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: If for some reason your order is never released by customs, we'll send you a replacement!
Q. What if i need to return something?
A. No worries, we happily replace item if you need. Replacement is eligible for most of the items. Be sure to go through refund policy to see if your item is eligible for replacement. Contact us right away and we'll help guide you through the process.
Q. I made a large order but not all the items have arrived yet?
A. Most of our items come from different vendors around the world, hence you'll receive them separately. Some items do definitely come together however and it should show when you receive your tracking numbers.
Q. Do you take PayPal?
A. Yes, we accept PayPal.
Q. Can I cancel my order?
A. All sales are final. Orders are automatically sent to our fulfillment team so therefore cannot be cancelled. If you want to switch any items, please let us know within 24 hours of order.